Shipping Policy
# Shipping Policy — Nelvane
## Delivery Times
Below you will find the average delivery times for all orders placed at Nelvane:
- **Order processing:** 1–3 working days from the moment your order is placed. Orders placed on Friday evenings or over the weekend may take slightly longer to process.
- **Delivery:** Once your order has been processed and dispatched, delivery takes an average of **8–12 working days**.
We do everything we can to make the ordering and delivery process as smooth as possible. If you have any questions or concerns, our customer service team is always happy to help at **hey@nelvane.com**.
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## Placing an Order
Ordering from Nelvane is simple. Browse to the product page of the item you love, select the correct size or variant, and click the **"Add to Cart"** button.
Once your basket is ready, click **"Proceed to Checkout"** and enter your correct delivery details. Please double-check that all information is accurate before continuing.
On the shipping page, you will have the opportunity to review your address details. All orders at Nelvane qualify for **free shipping** — this is our way of saying thank you.
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## Payment Methods
All payments on nelvane.com are SSL-encrypted, ensuring a fully secure checkout experience. We accept the following payment methods:
- Credit card (Visa, Mastercard, Maestro, AMEX)
- PayPal
- Klarna (pay later)
- Apple Pay / Google Pay
Once you have selected your preferred payment method, follow the on-screen instructions to complete your order. Should you experience any issues, please do not hesitate to contact us at **hey@nelvane.com**.
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## Shipping Costs
We cover the shipping costs on every order. All products are delivered to your door **completely free of charge**, with no minimum order value required.
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## Our Warehouses
Nelvane operates globally, with warehouses in multiple locations including Asia. Certain collections are sourced directly from our Asian warehouse as part of our worldwide operations. This allows us to offer a carefully curated range of pieces at exceptional value, while maintaining the quality standards Nelvane is known for.
This may occasionally result in slightly longer transit times for specific items, which will always be clearly communicated at the time of purchase.
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## Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation by email. If you have any questions about the status of your delivery, please contact us at **hey@nelvane.com** and we will be happy to assist.
If you like to cancel your order, please contact us as soon as possible at hey@nelvane.com.Orders can only be cancelled within a maimum of 3hours ater the order has been placed. After this 3-hours window, we are unfortunatly no longer able to process a cancellation, as the order may already have been prepared for processing or shipment.
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## Contact
Nelvane
Bergweidedijk 34, Deventer, Netherlands
hey@nelvane.com
nelvane.com